Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CSCORG043 Mapping and Delivery Guide
Communicate effectively

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency CSCORG043 - Communicate effectively
Description
Employability Skills
Learning Outcomes and Application
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Use verbal and non-verbal communication to exchange information for specific purposes
  • Use effective listening and speaking skills to confirm understanding
       
Element: Include appropriate non-verbal techniques in communication and interaction
       
Element: Confirm the accuracy of the information to be provided using a range of sources and references to avoid misunderstandings
       
Element: Provide constructive feedback where required
       
Element: Communicate information accurately to appropriate personnel within relevant timeframes
       
Element: Adapt communication to people and situations
  • Identify audience communication needs and consider effective approaches to suit
       
Element: Consider possible language or literacy barriers during communication with others
       
Element: Include cultural awareness, sensitivity and discretion and non-discriminatory language in communication and interaction
       
Element: Seek support when difficulties communicating arise
       
Element: Communicate effectively in the work group
  • Participate collaboratively in meetings, briefings and group working sessions
       
Element: Identify any potential communication barriers between members of the work group
       
Element: Encourage positive involvement and contributions from all involved
       
Element: Provide clear and accurate information to group members to ensure that information is easily understood and acted on
       
Element: Identify issues and problems within the group and contribute to their resolution
       
Element: Respond appropriately to instructions and feedback
       
Element: Communicate in writing
  • Produce written material that meets the needs of the audience within relevant timeframes
       
Element: Record information using communication systems in accordance with organisational policy and procedures
       
Element: Maintain the security of information
  • Take appropriate precautions when communicating confidential or sensitive information
       
Element: Follow organisational policy and procedures when sharing or disclosing information
       
Element: Maintain the security of records when handling and storing them
       
Element: Follow organisational procedures to minimise risk of information security breach
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Use effective listening and speaking skills to confirm understanding 
 
 
 
 
Identify audience communication needs and consider effective approaches to suit 
 
 
 
Participate collaboratively in meetings, briefings and group working sessions 
 
 
 
 
 
Produce written material that meets the needs of the audience within relevant timeframes 
 
Take appropriate precautions when communicating confidential or sensitive information 
 
 
 

Forms

Assessment Cover Sheet

CSCORG043 - Communicate effectively
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CSCORG043 - Communicate effectively

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: